The latest news from Land Rover’s most patient, loyal and suffering customer is that he has finally reached the end of the road:
[…] So I throw up my hands in the air and tell Land Rover that they have a problem – failure of 4 different Vehicles – yet they tell me this fault is somehow connected to me personally. Trying to blame my blackberry device claiming interference!
So they took the car back and refunded my money in full and I am no longer a Land Rover ower – but I continue to get a few hundred hits a day on this site and I am going to make sure that prospective owners are fully aware of the terrible QA problems this car suffers from.
I’ve been following Adrian’s story with keen interest since I first heard about it in July. It certainly looks to me that Land Rover has blown it enormously, from the flaky foundation (poor manufacturing quality) through to customer service and into public relations.
What’s next? From another post by Adrian yesterday:
[…] Land Rover – you’ve just enjoyed the calm before the storm – please don’t think you’ve seen the back of me – there is too much meat on this bone and consumers deserve to hear it straight!