So you’re a customer, you’re seriously angry and you have a blog. No prizes for guessing what you do.
You blog it, as Guillaume has done today:
[…] I am furious to a point you can’t possibly imagine, but thankfully I live in Paris, and I am going to go back to the shop, and let me tell you I am going to write here exactly the way they are going to react. Hope they know what customer service means. Hope also they heard about the blogosphere…
Following with interest, Guillaume.
Clearly you have The Social Customer Manifesto pinned on your notice board 😉