The anger and frustration over the TypePad service outage last week was an interesting phenomenon. Bloggers are passionate and opinionated!
So when I read an InfoWorld story about Salesforce.com’s service outage yesterday, I wondered what bloggers were saying.
A quick Technorati search on the term “salesforce.com+outage” turned up just 10 posts. In contrast, a Technorati seartch on the term “typepad+outage” turned up over 240 posts, the majority of which appeared very quickly indeed after the outage.
Likewise, little mainstream media coverage on the Saleforce.com problem compared to the TypePad one. And a post on SalesForceWatch.com says there was little communication by the company about the outage (sounds familiar) with more info coming from users (ditto).
Why so little blog commentary? Don’t Salesforce.com users care as much as TypePad users? Maybe they’re not as passionate? Maybe they don’t blog. Or is it because this is about a formal, structured customer relationship management system as compared to an informal, social communication medium?
Answers, please, on a postcard to the usual address 😉