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Month: December 2009

  • Do they know it’s Christmas?

    A blast from the past that’s as relevant today as it was when “Do They Know It’s Christmas?” was first recorded a quarter of a century ago. This is a song in which a real A-list of musical talent and…

  • Ten trends that will matter to every company in 2010

    I don’t know what it is about the final work weeks of the year but it’s the time when people throw 50 weeks’ worth of caution to the wind and make predictions. In my context area, that usually means predictions…

  • FIR Cut: Snow, customer service and crisis communication make Eurostar’s perfect storm

    Overflow from FIR #511 on December 21, 2009. Google News: Eurostar. TechCrunch Europe: As hundreds of Eurostar passengers languish, Eurostar ignores Twitter. We Are Social: A note about today’s Eurostar crisis. Little break, big difference: Our apologies. Download this podcast…

  • The Hobson and Holtz Report – Podcast #511: December 21, 2009

    Content summary: FIR takes a break on Christmas Eve; the FIR ID3 tag issue is resolved; Shel joined a tweetup in Birmingham, AL; the Media Monitoring Minute with CustomScoop; Michael Netzley reports from Singapore; News That Fits: Google Earth comes…

  • Making The Economist social

    The Economist newspaper plans to acquire 500,000 fans on Facebook and 750,000 followers on Twitter within six months, says the FT, calling it another sign that traditional publishers are looking to social media as a substantial source of web traffic…