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Year: 2011

  • Voices from the Ealing tweetup

    Just under a year ago, I went to my first Ealing Tweetup in Ealing, west London. Organized by Mark Hillary, it was unlike any other tweetup I’d been to before in a number of ways especially the local-community, non-geeky feel…

  • HSBC looks towards ‘banking 2.0’ with social media newsrooms

    HSBC, one of the UK’s biggest banks, launched two online newsrooms yesterday that are refreshing in their engagement potential when compared to the usually restrictive-access online media centres typical of banks (and other large organizations). In its announcement, HSBC says…

  • FIR Interview: Dell Chief Blogger Lionel Menchaca

    (If you don’t see the video embedded above, view it on YouTube.) We first spoke with Dell’s chief blogger, Lionel Menchaca, in an FIR interview on January 12, 2007, not too long after Dell’s first blog was launched. We spoke…

  • FIR Interview upcoming on Altimeter Group’s Social Business Readiness survey

    Your FIR co-hosts are planning an interview for next week with Altimeter Group‘s Jeremiah Owyang about the release of a new study, "Social Business Readiness," released today – the presentation is embedded below. In preparation for the interview, we’re sharing…

  • How do you define social CRM?

    It started with a tweet: news from IT industry analysts Gartner as reported by TechCrunch that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million…