Month: December 2012

  • FIR Interview: Dell IdeaStorm Project Manager Cy Jervis

    Dell was one of the first companies to make a serious commitment to social media and today is one of the most frequently cited companies when conversation turns to businesses that do social media well. Starting with its first blog,…

  • The Hobson and Holtz Report – Podcast #682: December 17, 2012

    Intro: A word on the Newtown tragedy, communication and contemporary society; FIR Interviews coming with Ekaterina Walter of Intel and Cy Jervis of Dell’s IdeaStorm; some thoughts about show length; Quick News: Report offers best practices for social media in…

  • Creating a Solid Foundation for Online Customer Engagement

    I often get asked how to get started with social media. What is the best way, the best place, to talk to customers? How do you do that? Just start tweeting or posting to Facebook or LinkedIn? These are natural…

  • Gun control: where there’s a will there must be a way

    In the aftermath of the terrible tragedy in Newtown, Connecticut, USA, on December 14 that saw 20 kids aged six and seven shot to death along with six adults, much talk has focused on re-opening the American debate on gun…

  • Putting the EE experience to the test

    In October, mobile operator EE rolled out the UK’s first 4G mobile network in selected cities across the UK. The initial public roll-out of 4G wasn’t without some big hiccups for EE early adopters, notably as experienced and recorded by…