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Month: May 2014

  • It’s still about connecting people

    A serendipitous moment last evening on Twitter when Charlotte Beckett tweeted “Do you remember that great video explaining Web 2.0?” I knew immediately what video she was asking about as I’d referenced it recently in a client presentation – it…

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  • The Hobson and Holtz Report – Podcast #756: May 19, 2014

    Intro: A big shout-out to new business podcaster, Stephen Waddington; Shel moderating a WOMMA webinar on May 20; Quick News: Welcome to Heathrow’s “Terminal Samsung Galaxy S5”, Target’s CMO responds on LinkedIn to employee rant published to Gawker, Wired and…

  • Customer disservice from Virgin Media

    Customer disservice from Virgin Media

    I thought I was over writing posts about ineffective customer service, the kind of thing that was pretty common four or five years ago. The type of customer service that revolves around call centres and staff that, while friendly and…

  • How up-to-speed are you about mobile?

    How up-to-speed are you about mobile?

    If you use social web services like Instagram, Vine or Snapchat, you’re probably aware that these particular services are very much designed for use on mobile devices. By 98 percent, 99 percent and 100 percent of users, respectively, to be…

  • The Hobson and Holtz Report – Podcast #755: May 12, 2014

    Intro: FIR Book Review coming: ‘The Mobile Mind Shift’ by Ted Schadler, Josh Bernoff and Julie Ask from Forrester; Quick News: Marketing executives call PR an underutilized strategy; ready or not, the new Twitter profile will roll out to all…