Author: Neville Hobson
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Delight your customers, don’t just please them
Some interesting shifts in thinking are getting underway in the travel industry, according to AdAge, with British Airways in the forefront of looking at how they’re using technology in customer service and what they need to do to help their…
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Quartz digital delivery starts Sept 24
An interesting experiment in the future of mainstream news media and its publishing platform goes public on Monday September 24 with the official launch of Quartz, a new digital business magazine from US publisher Atlantic Media. Quartz is intended primarily…
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The Hobson and Holtz Report – Podcast #669: September 17, 2012
Listen Now: Intro: We’ve changed FIR’s Twitter handle to @FIRpodcast; FIR Book Review coming on Guy Kawasaki’s “What The Plus!”; Quick News: Dr. Pepper vs creationists on Facebook; James Bond trades Martini for Heineken; FCC chairman blows tweetchat; ‘kerfuffle’ the…
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Moving on from Feedburner to Feedblitz
After seven years, it’s time to say goodbye to Feedburner and say hello to Feedblitz. A week ago, I wrote about my worries that RSS feeds delivered via Feedburner might not work after October 20, after a note on the…