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Author: Neville Hobson

  • How do you define social CRM?

    It started with a tweet: news from IT industry analysts Gartner as reported by TechCrunch that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million…

  • Skype’s impact eight years on

    Skype celebrated its eighth anniversary a couple of days ago, quietly and with little fanfare. The internet phone service has come a very long way in this relatively short time. What started in 2003 as a program you installed on…

  • How to hack a phone like News of The World journalists did

    Via Reuters: World renowned computer hacker, Kevin Mitnick, shows you step-by-step how the News of the World journalists hacked into private voicemails. Shockingly easy to do with some open source software as Mitnick explains. If you access your mobile phone…

  • The Hobson and Holtz Report – Podcast #614: August 29, 2011

    Content summary: Shel’s in San Diego; listen to this week’s Friday Rock Show with Neville as guest presenter; listener comments discussion; Ragan promo; News That Fits: community management trends from Altimeter’s Jeremiah Owyang, Dan York reports on the Irene social…

  • Rock your holiday weekend

    It’s late summer bank holiday weekend in the UK, noted in the cultural calendar as not only the conclusion of the Edinburgh Festival Fringe but also for two big music festivals – Reading and Leeds – where thousands of music…