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Author: Neville Hobson

  • FIR Interview with Microsoft’s Paolo Tosolini on Academy Mobile: Dec 3, 2007

    In July 2007, Microsoft introduced Academy Mobile, an internal social computing initiative aimed at creating a knowledge sharing environment among employees through the use of videocasts and podcasts. Academy Mobile is the latest in a series of online learning initiatives…

  • Trust is essential for social networks

    2008 will be the year of business networking, says Bernard Lunn, who offers six predictions about some of the social networks that are getting a lot of attention at the moment – Facebook, LinkedIn, Xing and Plaxo. He also mentions…

  • The Hobson & Holtz Report – Podcast #298: December 3, 2007

    Content summary: Thoughts and prayers for Marc Orchant; follow-up on SkypeIn 0207 London number kerfuffle; the Media Monitoring Minute with CustomScoop; a strong backlash erupts as Facebook Beacon drama continues; Target’s misstep on Facebook; do blog rankings like the AdAge…

  • It takes more than gestures to deliver amazing customer service

    It makes a nice change to have my expectations about Virgin Media exceeded. Mind you, those expectations were pretty low so it didn’t take much – just a phone call. I got that call last Thursday morning from a supervisor…

  • The Hobson & Holtz Report – Podcast #297: November 29, 2007

    Content summary: Neville’s in Germany; WordPress for Dummies review is up; a look at Google’s intranet; Media Monitoring Minute; CustomScoop launching Media Bullseye; the best PR for tech startups; Facebook’s Beacon; a report from Eric Schwartzman; a bad week for…