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Category: Business

  • FIR Interview upcoming on Altimeter Group’s Social Business Readiness survey

    Your FIR co-hosts are planning an interview for next week with Altimeter Group‘s Jeremiah Owyang about the release of a new study, "Social Business Readiness," released today – the presentation is embedded below. In preparation for the interview, we’re sharing…

  • How do you define social CRM?

    It started with a tweet: news from IT industry analysts Gartner as reported by TechCrunch that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million…

  • Skype’s impact eight years on

    Skype celebrated its eighth anniversary a couple of days ago, quietly and with little fanfare. The internet phone service has come a very long way in this relatively short time. What started in 2003 as a program you installed on…

  • How people tweet in China

    How people tweet in China

    Whenever China is a topic of business conversation, a communication service that’s talked about is Sina Weibo. The micro-blogging service – China’s Twitter equivalent – got mainstream attention outside China last month over its use as a primary communication channel…

  • Sign up for the fourth Dell B2B Social Media Huddle

    Helping people understand the role social media plays in business, and how to use it effectively in business-to-business communication, is once again the focus of the Dell B2B Social Media Huddle that takes place in London on November 3, 2011.…