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Category: Business

The rocky road for pharma and social media

22 August 2011

A report in the Financial Times (and other mainstream media) last week highlights the real risks for companies in regulated industries when they get it wrong in how they make use of social media as communication channels, in this case,…
Will iPads lead to better customer service?

21 August 2011

British Airways “revolutionises customer service using iPads,” says a BA press release on August 17 about a service trial that got quite a bit of attention this week. The airline says it’s trialling iPads with 100 cabin crew to enable…
Campaign launched to help labels affected by Sony warehouse fire

10 August 2011

LabelLove raising money for indie labels who lost stock in London riots blaze that destroyed Pias distribution centre

#labellove, Article, Culture, England riots 2011, Indie, London, Music, Music industry, News, Pop and rock, Tim Jonze, UK news
A sign of things to come

31 July 2011

We see constant news reports these days of layoffs in technology, banks, the media and other industry sectors. The reasons are varied but commonly relate to taking drastic action to restructure and, in some cases, even survive as going concerns.…
C-Suite perspectives on social media (they get it, sort of)

29 July 2011

ZDNet reports on a new survey of senior executives where those surveyed are clear that social media is crucial to customer care from a listening and monitoring perspective, but they’re not so clear on who is responsible for engaging with…

Category: Business

The rocky road for pharma and social media

Will iPads lead to better customer service?

Campaign launched to help labels affected by Sony warehouse fire

A sign of things to come

C-Suite perspectives on social media (they get it, sort of)