Category: Business
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Spending most of a week in Sin City
A bit of a dramatic headline, perhaps, but Sin City aka Las Vegas, Nevada, USA, is where I’m headed on Sunday morning on a Virgin Atlantic flight where I’ll be for most of next week, back here in the UK…
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An outstanding customer service experience
I bought a new pair of shoes last week, a pair of Anatomic Gel slip-ons. The overall process, from first contact with the eventual retailer to delivery, was so outstanding that it’s the type of experience you really want to…
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Marketers ‘destroy customer relationships online’
A few weeks ago, I wrote about the problem with PR email, the results of a survey on people’s attitudes to the email that PR agencies and others send them. The survey paints a dismal picture of how email is…
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A new Twitter app for Windows users from Seesmic
In my experience, the best way of interacting with your community on Twitter is by using a third-party application rather than via Twitter’s website. My app of choice on the desktop is TweetDeck, a product I’ve been using since it…