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Category: Business

  • Valuable insights in 2014 #InternetTrends report by Mary Meeker

    Valuable insights in 2014 #InternetTrends report by Mary Meeker

    Last week, US venture capitalist and former Wall Street securities analyst Mary Meeker published her 2014 Internet Trends report that offers a deep-dive look into the trends, possibilities, probabilities, scope and scale of what the global connected world will look…

  • Perspectives on social business at Social Business Sessions London

    If you’re keen to explore different perspectives on organization culture, social business, enterprise 2.0 and the nature of work, an event in London I’m participating in this coming week could be right up your street. The Combined Social Business Session…

  • Customer disservice from Virgin Media

    Customer disservice from Virgin Media

    I thought I was over writing posts about ineffective customer service, the kind of thing that was pretty common four or five years ago. The type of customer service that revolves around call centres and staff that, while friendly and…

  • How up-to-speed are you about mobile?

    How up-to-speed are you about mobile?

    If you use social web services like Instagram, Vine or Snapchat, you’re probably aware that these particular services are very much designed for use on mobile devices. By 98 percent, 99 percent and 100 percent of users, respectively, to be…

  • #Socialnomics 2014: A lot happened in five years

    A popular video in corporate presentations, seminars, webinars and other events aimed at educating business people about social media is Social Media Revolution, published in 2009 by author Erik Qualman to support his best-selling book, Socialnomics. Since 2009, the video…