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Category: Communication

  • Good example of a social media press release from ING

    Dutch financial services group ING released the results of a survey last month on the impact of social media in The Netherlands in 2012. The depth of information ING has published is comprehensive and paints a fascinating picture of attitudes,…

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  • Are you going to quit Instagram?

    [Update Dec 21:] Instagram announced a reversal of its plan to implement changes to the terms of service in regard to advertising – an issue at the heart of the current kerfuffle. Details at the end of this post.] To…

  • Creating a Solid Foundation for Online Customer Engagement

    I often get asked how to get started with social media. What is the best way, the best place, to talk to customers? How do you do that? Just start tweeting or posting to Facebook or LinkedIn? These are natural…

  • Gun control: where there’s a will there must be a way

    In the aftermath of the terrible tragedy in Newtown, Connecticut, USA, on December 14 that saw 20 kids aged six and seven shot to death along with six adults, much talk has focused on re-opening the American debate on gun…

  • Putting the EE experience to the test

    In October, mobile operator EE rolled out the UK’s first 4G mobile network in selected cities across the UK. The initial public roll-out of 4G wasn’t without some big hiccups for EE early adopters, notably as experienced and recorded by…

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