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Category: Communication

  • You can’t just dabble

    Best Buy is a company I’ve been paying attention to ever since I heard CEO Brian Dunn speak about leadership and communication at the IABC international conference in 2009. Dunn was the recipient of the IABC EXCEL Award for 2009.…

  • Does it really matter who owns social?

    Last week, I asked “Who ‘owns’ social?” as part of my preparation for moderating a panel discussion with that title at The Social Customer 2012 conference that took place in London yesterday. The post attracted a handful of great comments…

  • How to hack an RSS feed from a Twitter hashtag

    If you moderate or participate in tweet chats, you know how frantic they can be. In a lively discussion, you can get a constant firehose of tweets pouring at you over the course of the chat, often an hour or…

  • The Social Media Toolkit: a practical guide to social media for small businesses

    The Social Media Toolkit: a practical guide to social media for small businesses

    It seems to me that everyone is trying to figure out the role of social media for their organization, whatever size it is. As more people become become more clued-up about the potential of what social media tools and channels…

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  • Who do you think “owns social”?

    Next week, I’m moderating a panel discussion at The Social Customer conference in London on this very topic. Some smart people will be on that panel: Katy Howell (Managing Director, Immediate Future); Nick Sharples (Corporate Communications Consultant), Martin Hill-Wilson (Brainfood…

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