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Category: Communication

  • HSBC looks towards ‘banking 2.0’ with social media newsrooms

    HSBC, one of the UK’s biggest banks, launched two online newsrooms yesterday that are refreshing in their engagement potential when compared to the usually restrictive-access online media centres typical of banks (and other large organizations). In its announcement, HSBC says…

  • FIR Interview upcoming on Altimeter Group’s Social Business Readiness survey

    Your FIR co-hosts are planning an interview for next week with Altimeter Group‘s Jeremiah Owyang about the release of a new study, "Social Business Readiness," released today – the presentation is embedded below. In preparation for the interview, we’re sharing…

  • How do you define social CRM?

    It started with a tweet: news from IT industry analysts Gartner as reported by TechCrunch that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million…

  • Skype’s impact eight years on

    Skype celebrated its eighth anniversary a couple of days ago, quietly and with little fanfare. The internet phone service has come a very long way in this relatively short time. What started in 2003 as a program you installed on…

  • How to hack a phone like News of The World journalists did

    Via Reuters: World renowned computer hacker, Kevin Mitnick, shows you step-by-step how the News of the World journalists hacked into private voicemails. Shockingly easy to do with some open source software as Mitnick explains. If you access your mobile phone…