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Category: Communication

  • Common sense prevails on social disorder and social networks

    Yesterday, Home Secretary Theresa May met with representatives of Facebook, Twitter and BlackBerry Messenger and the police in a widely-reported get-together to discuss the rights and responsibilities of the users of social networks, and the rights and responsibilities of the…

  • How people tweet in China

    How people tweet in China

    Whenever China is a topic of business conversation, a communication service that’s talked about is Sina Weibo. The micro-blogging service – China’s Twitter equivalent – got mainstream attention outside China last month over its use as a primary communication channel…

  • Sign up for the fourth Dell B2B Social Media Huddle

    Helping people understand the role social media plays in business, and how to use it effectively in business-to-business communication, is once again the focus of the Dell B2B Social Media Huddle that takes place in London on November 3, 2011.…

  • The rocky road for pharma and social media

    A report in the Financial Times (and other mainstream media) last week highlights the real risks for companies in regulated industries when they get it wrong in how they make use of social media as communication channels, in this case,…

  • Will iPads lead to better customer service?

    British Airways “revolutionises customer service using iPads,” says a BA press release on August 17 about a service trial that got quite a bit of attention this week. The airline says it’s trialling iPads with 100 cabin crew to enable…