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Category: Communication

  • Qtrax: More than just a PR disaster

    Maybe a nail in the coffin for the advertising-supported music download business model. From The Times yesterday: A website which promised to give music lovers the world’s first legal file-sharing service was forced into a humiliating climbdown today after it…

  • The percolating effect of the Davos Conversation

    The 2008 meeting of the World Economic Forum in Davos, Switzerland, wraps up today. One of the most interesting aspects of the meeting has been The Davos Question, the YouTube channel where a single question was posed: What one thing…

  • Social media and PR from the digital immigrant perspective

    Over the next few months, I’m leading a couple of half-day workshops for the Chartered Institute of Public Relations (CIPR) as part of their CIPR Masterclass training programme. The first of these takes place on February 26 at the CIPR’s…

  • Customer service DreamHost style

    Last week’s billing mistake by server hosting company DreamHost caused a lot of grief to a lot of people. Every customer, it seems. I’m one of those customers and I was hit for the double billing which saw $340 unexpectedly…

  • The rise of instant mobile video: Take 2

    At yesterday’s launch in London of Edelman’s 2008 Trust Barometer, I did a little experiment with live mobile video that was so easy to do that it’s very clear we’re going to see a great deal more of this. Take…