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Category: Communication

  • Skypephone changes everything

    Skype, the internet phone service, is all about disruption. I remember thinking, when I first started using Skype back in 2004, that here’s a small, nimble company that will drive a massive wedge into traditional telephone service business models. From…

  • Speaking at A Brand You World on personal branding

    Every once in a while, a professional development event comes around that you simply must be part of. When it also gives you a genuine opportunity for personal development, it becomes a compelling must-do event. That’s how I feel about…

  • Marks and Spencer on climate change

    Going in to Marks and Spencers‘ store in Sandhurst on Sunday, I couldn’t help but see this large wall poster at the store entrance: It wasn’t so much the statement that caught my attention but more the web address –…

  • Reasons to be unhappy with Virgin Media

    I received a letter the other day from Virgin Media telling me about a few reasons to be cheerful as a Virgin Media customer. In his introduction, Steve Stewart, managing director of customer care, says we could all do with…

  • Adding to the conversation on Intruders.tv

    When I was in Ireland last month for PodCamp Ireland, I got together with Conn O Muineachain for an interview for Intruders.tv. We had a terrific conversation focused on social media and communication. Conn’s now posted that interview which you…