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Category: Communication

  • Making politics interesting again #EP2014

    If Nigel Farage has achieved one other thing apart from his seismic shifting of the political landscape in the UK following elections for the European Parliament across the European Union on May 22, it’s making politics more interesting again. And…

  • It’s still about connecting people

    A serendipitous moment last evening on Twitter when Charlotte Beckett tweeted “Do you remember that great video explaining Web 2.0?” I knew immediately what video she was asking about as I’d referenced it recently in a client presentation – it…

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  • Customer disservice from Virgin Media

    Customer disservice from Virgin Media

    I thought I was over writing posts about ineffective customer service, the kind of thing that was pretty common four or five years ago. The type of customer service that revolves around call centres and staff that, while friendly and…

  • How up-to-speed are you about mobile?

    How up-to-speed are you about mobile?

    If you use social web services like Instagram, Vine or Snapchat, you’re probably aware that these particular services are very much designed for use on mobile devices. By 98 percent, 99 percent and 100 percent of users, respectively, to be…

  • #Socialnomics 2014: A lot happened in five years

    A popular video in corporate presentations, seminars, webinars and other events aimed at educating business people about social media is Social Media Revolution, published in 2009 by author Erik Qualman to support his best-selling book, Socialnomics. Since 2009, the video…