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Category: Employee Communication

  • Social media in the workplace: Still a long haul

    According to a US survey on employee use of social media in the workplace, published by HR software and services company Silk Road, there’s an encouraging picture emerging of how employers approach the overall topic. “We found that a substantial…

  • Now it’s BYOA to follow BYOD

    A topic in business I hear being talked about a lot is “bring your own device” – BYOD for short – that illustrates some of the profound changes taking place in the workplace in how people use (and want to…

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  • Experiencing the FT’s #FTDLW12

    I’m spending the day today at the Financial Times headquarters in London, taking part in an employee-focused learning experience that, until I arrived here early this morning, I hadn’t appreciated the full scale of what they’re endeavouring to achieve. The…

  • Delight your customers, don’t just please them

    Some interesting shifts in thinking are getting underway in the travel industry, according to AdAge, with British Airways in the forefront of looking at how they’re using technology in customer service and what they need to do to help their…

  • Barclays cultural crookery and immorality

    What a destruction of trust in this report of what people in Barclays Bank have been doing behind the scenes and for which the bank has been fined £290 million. […] Former City minister Lord Myners told the BBC that…