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Category: Experiences

  • It’s still about connecting people

    A serendipitous moment last evening on Twitter when Charlotte Beckett tweeted “Do you remember that great video explaining Web 2.0?” I knew immediately what video she was asking about as I’d referenced it recently in a client presentation – it…

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  • Customer disservice from Virgin Media

    Customer disservice from Virgin Media

    I thought I was over writing posts about ineffective customer service, the kind of thing that was pretty common four or five years ago. The type of customer service that revolves around call centres and staff that, while friendly and…

  • With Nomad, you’ll always find juice

    The bane of contemporary mobile life is your smartphone running out of juice sooner than you expect (what many would undoubtedly see as a classic ‘First World problem‘). It usually happens to me at a conference or other event when…

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  • Valentine expression

    Today is Valentine’s Day, the day traditionally when millions of people express a feeling towards another via the mechanism of anonymous greeting cards they send. Well, note the word ‘traditionally.’ The days of buying a printed Hallmark Valentine card and…

  • The mutual value of the conversation

    The stats helper monkeys have been busy, said WordPress in an overnight email telling me about “Your 2013 in blogging,” a concise analysis of this blog during the year as noted by the stats module in Jetpack, the uber-plugin utility…

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