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Category: Experiences

  • Advertorial sharp practice

    If you ever get a phone call from a company called PSCA International asking you to contribute an article for one of their magazines (which they call books), don’t get suckered into agreeing to do something and then finding out…

  • The mother of all broadband?

    Yesterday, the broadband internet service into my home office that I receive from Virgin Media was upgraded from 20Mb (what Virgin calls its XL service) to the latest 50Mb (XXL in Virgin parlance). The first thing you do when doing…

  • A red mist about social media

    Antony Mayfield writes about an experience recounted on the This Is Herd blog about someone getting really wound up about social media: […] Interesting post from Dirk about how social media can make people very, very angry. People sometimes wish…

  • Customer service in the age of the retweet

    Virgin Media’s major service outage this morning reminded me how things have actually changed for the better with this company, certainly in my experience as a customer. Not only has their cable broadband internet service vastly improved in uptime and…

  • Unintelligent fieldwork for 3 research

    I took a phone call this morning on my home telephone number, a Virgin Media landline that usually receives calls either from my mother or the smooth American voice that announces “You’ve won a Florida vacation!” It was from Fieldworks,…