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Category: Public Relations

  • Joining WeissComm Group

    [Update Oct 2: If you see the comments to this post, you will see so many messages with warm wishes. It’s almost overwhelming. See the end of this post for my audio response to everyone.] Big decisions sometimes don’t require…

  • Customer service in the age of the retweet

    Virgin Media’s major service outage this morning reminded me how things have actually changed for the better with this company, certainly in my experience as a customer. Not only has their cable broadband internet service vastly improved in uptime and…

  • 100 PRs to follow on Twitter with one click

    Discovering new people on Twitter is what I find to be one of the most valuable elements of the service. Such discoveries can happen serendipitously (eg, you stumble across someone while searching for something unrelated) or by design (eg, you…

  • Introducing Bright One ambassadors

    A new website went live about an hour ago, one that showcases the talents and thinking of a group of committed people who are going to do some amazing communication things in the third sector otherwise known as the voluntary…

  • Is your iPhone with OS 3.1 crashing too?

    Apple released an updated version 3.1 of the operating system for iPhone two weeks ago which brings some great new functionality. It also brings some not-so-great instability and bugs, it seems, certainly what I’ve experienced a couple of times since…