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Category: Public Relations

  • Track the changing communication landscape with Media Bullseye

    A new information resource for communicators launched today – Media Bullseye, the latest venture from serial entrepreneur Chip Griffin. Chip, who is also CEO of CustomScoop – one of the sponsors of the FIR podcast I co-present with Shel Holtz…

  • It takes more than gestures to deliver amazing customer service

    It makes a nice change to have my expectations about Virgin Media exceeded. Mind you, those expectations were pretty low so it didn’t take much – just a phone call. I got that call last Thursday morning from a supervisor…

  • Disruptive is good for 3

    I spent an interesting and enjoyable couple of hours at mobile operator 3‘s UK headquarters in Maidenhead last week in the company of a handful of bloggers and some executives from 3. Arranged by Parys Communications, one of 3’s PR…

  • A brewing PR problem for Skype

    I’ve been hearing more about some people’s unhappiness with Skype over the withdrawal of London 0207 SkypeIn numbers. I’ve not had any email from Skype to say my SkypeIn number is one of those that will be withdrawn. Is it…

  • Skype in is Skype out for some users

    With the success some Facebook groups have had recently in influencing opinion or even changing courses of action by large organizations, I wonder what the results will be for a new protest group that’s been formed on the social networking…