Category: Reputation
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Do corporate apologies make any difference?
Reading today’s Telegraph over breakfast this morning, I opened page 6 to see a large display ad by Barclays Bank, pictured, containing an open letter of apology signed by its chairman, Marcus Agius. The apology is to do with the…
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The trouble is, the 2012 Olympic Games start in two weeks…
O2’s total outage during the past 24 hours has raised questions about the readiness of the UK’s telecoms infrastructure ahead of the London Olympics, according to analyst firm Ovum. “The huge influx of visitors to London ahead of the games…
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Barclays cultural crookery and immorality
What a destruction of trust in this report of what people in Barclays Bank have been doing behind the scenes and for which the bank has been fined £290 million. […] Former City minister Lord Myners told the BBC that…
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The journey begins: guidance from the CIPR on PR and Wikipedia published
It’s taken quite a while but it’s finally here – Wikipedia Best Practice Guidance for Public Relations Professionals: version 1 of a document that sets out a formal picture on how the Chartered Institute of Public Relations (CIPR) believes public…
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From the “What were you thinking!” PR department
A bit of a kerfuffle has erupted with US retailing giant Walmart at the heart of it, as The Guardian reports: Stephanie Harnett, a publicist working for Mercury Communications, which has been retained by Walmart to assist in its effort…