Category: Reputation
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Customer service in the age of the retweet
Virgin Media’s major service outage this morning reminded me how things have actually changed for the better with this company, certainly in my experience as a customer. Not only has their cable broadband internet service vastly improved in uptime and…
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Is your iPhone with OS 3.1 crashing too?
Apple released an updated version 3.1 of the operating system for iPhone two weeks ago which brings some great new functionality. It also brings some not-so-great instability and bugs, it seems, certainly what I’ve experienced a couple of times since…
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End of the road looms for SpinVox
Things seem to be going from bad to worse for SpinVox. The voice-to-text transcription company has been at the centre of a major kerfuffle in recent months regarding the genuineness of its claims about its technology and how it performs…
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The cloud is still not reliable enough
Much gnashing of teeth yesterday as Gmail (Googlemail in the UK and Germany) was out for the count for some hours following what Google called ‘routine upgrades’ to some of their servers. In a post on the Official Gmail Blog,…
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PayPal and SMS: a reassuring combination
I bought my early-bird ticket for Reading Twestival this morning, paying for it via PayPal. The simple purchase transaction I completed in a couple of minutes reminded me how much I place trust in PayPal, partly because of its neat…