Category: Reputation
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When Apple asked about O2
I had an email from Apple this morning, asking me to take a brief survey regarding my recent sorry experience with my iPhone which was replaced under warranty last week. “Dear Apple Customer,†it began. “Apple would like to get…
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Your blog is your CV
We call it a CV in the UK but it’s a good start to Robert Scoble’s 18+ tips in If you are laid off, here’s how to socially network. 1. Your blog is your resume. You need one and it…
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Huge disappointment with Lloyds TSB
Watching TV news early this morning, I was taken aback seeing the news that Lloyds TSB, one of the UK’s leading banks (and one I’ve had accounts with for 30 years), has agreed to pay a penalty of $350 million…
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No genius at O2
I was in a Twitter conversation this morning with Luke Razzell about the iPhone and our different experiences when something goes wrong. In Luke’s case, he had a problem with the antenna of his iPhone. He visited an Apple Genius…
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O2: phone service awful, store service great
It’s been a major frustration since Boxing Day – no iPhone! From one day to the next, my iPhone suddenly didn’t work. When I turned it on, all that happened is the screen you see in the image. The most…