Category: Reputation
-
Amazing customer service is the new marketing
Everyone has tales of their customer service experiences, good and bad. You tend to hear more about bad experiences than good, it seems to me. Not surprising, I suppose, as when something goes wrong, you want to tell everyone about…
-
Courageous decisions helped regain brand trust
I watched a fascinating documentary on the Virgin1 TV channel last night – the story of the Tylenol poisoning crisis in 1982. Seven people died in the Chicago area after ingesting Tylenol Extra Strength capsules that had been deliberately laced…
-
DreamHost loyalty stretching a bit thin
I’d planned to do a bit of blog admin this morning including upgrading all my WordPress blogs to the latest version 2.3.3, released earlier this week. Plans scuppered, though, by a long service outage at DreamHost, the company I use…
-
Ryanair’s PR disaster
My post yesterday about Qtrax drew some comments disagreeing that it is the PR disaster I’d characterized it as. Whether it is or not (and I think it is), let’s try this one on for size. Today, budget Irish airline…
-
Customer service DreamHost style
Last week’s billing mistake by server hosting company DreamHost caused a lot of grief to a lot of people. Every customer, it seems. I’m one of those customers and I was hit for the double billing which saw $340 unexpectedly…