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Category: Reputation

  • Virgin Media’s myopia

    Virgin Media is back on track after its customer exodus slows down, said The Times a week ago: […] The pay-TV and broadband group, whose hoped-for sale collapsed amid the global credit crunch, is expected to reveal a decline of…

  • Express your personal brand through the power of podcasting

    Next Thursday November 8, a special event will take place that you can take part in wherever you are in the world. That event is A Brand You World 2007 Global Telesummit which features 24 hour-long seminars during the day.…

  • Reasons to be unhappy with Virgin Media

    I received a letter the other day from Virgin Media telling me about a few reasons to be cheerful as a Virgin Media customer. In his introduction, Steve Stewart, managing director of customer care, says we could all do with…

  • Maybe too late for Northern Rock

    What end is in sight for Northern Rock, the beleaguered financial institution whose customers simply don’t believe any reassurance that the bank is not in deep financial trouble? The media is full of reports and images of thousands of people…

  • Cleaning house time for television

    If you think much of British television swims in a swamp of distrust, as I think it does, you ought to read the text of the James MacTaggart Memorial Lecture delivered by Jeremy Paxman on Friday night at the Edinburgh…