Category: Reputation
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When saying sorry won’t be enough
Ars Technica reports that Microsoft’s anti-piracy service, Windows Genuine Advantage, suffered a global outage on Friday: Late last night we started receiving reports from readers experiencing problems with Windows Genuine Advantage authentication. Users of both Windows XP and Windows Vista…
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Skype outage and restoring confidence
Even if you aren’t a user of Skype, the internet telephone service, you probably won’t have missed seeing or hearing about the total service outage during Thursday and Friday last week. Service came back up over the weekend and today…
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Crisis communication for Merial
News that’s been dominating TV and radio in the UK all weekend concerns the outbreak of foot-and-mouth disease at a farm near Guildford in Surrey. Media reports say that the outbreak came from a government research facility nearby. That facility…
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The bad taste of Virgin Atlantic
Today, British Airways was fined £270 million for colluding in a price fixing arrangement with rival airline Virgin Atlantic. This is the culmination of a sorry tale of greed and illegal practice that led to the departure of BA’s communications…
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Nails in the coffin for TV on trust
Trusting the creator or communicator of information you receive is paramount to belief in a) the source and b) the information itself. You’re more likely to accept what you see or hear when you trust the source. So when you…