Category: Social Business
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Making connections at IBM Connect 2016
In a few short days, I’ll be taking part in my first IBM Connect event, IBM’s annual social business conference and expo that attracts business partners, clients, exhibitors, IBMers and more. It’s my first public outing, as it were, since…
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The journey of Convergence
Recently, I wrote about email as one of the elements in transforming an organization into a social, collaborative enterprise. A classic example is the role Atos’ zero-email program plays in such an exercise. While I cited Atos in my post…
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Email: a social business enabler
In the mobile internet age, checking email is simultaneously a nervous tic and, for many workers, a tether to the office, says The Atlantic in a very readable feature about email that discusses a most interesting question: Why does one…
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Changing gears with IBM
I’ve been thinking a lot about social business lately. About what it is – broadly, focused on people (behaviours, mindsets) and organizations (culture, vision, leadership) – and about what it isn’t (an extension of, or level up from, social…
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Sprinklr gets satisfaction
It looks like the $46 million that Sprinklr raised from investors earlier this month is powering the enterprise social media firm’s expansion drive with its announcement last week that it has acquired Get Satisfaction, an online customer engagement community platform…