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Category: Social Media

  • You can’t just dabble

    Best Buy is a company I’ve been paying attention to ever since I heard CEO Brian Dunn speak about leadership and communication at the IABC international conference in 2009. Dunn was the recipient of the IABC EXCEL Award for 2009.…

  • Does it really matter who owns social?

    Last week, I asked “Who ‘owns’ social?” as part of my preparation for moderating a panel discussion with that title at The Social Customer 2012 conference that took place in London yesterday. The post attracted a handful of great comments…

  • Big Google disruption

    +The Next Web reports that Google is planning to launch a commenting system to rival that of Facebook’s. […] The Google comment system … will have deep links to Google’s network of services and websites, indexing comments in Google Search,…

  • The Social Media Toolkit: a practical guide to social media for small businesses

    The Social Media Toolkit: a practical guide to social media for small businesses

    It seems to me that everyone is trying to figure out the role of social media for their organization, whatever size it is. As more people become become more clued-up about the potential of what social media tools and channels…

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  • Who do you think “owns social”?

    Next week, I’m moderating a panel discussion at The Social Customer conference in London on this very topic. Some smart people will be on that panel: Katy Howell (Managing Director, Immediate Future); Nick Sharples (Corporate Communications Consultant), Martin Hill-Wilson (Brainfood…

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