Category: Workplace

  • Insights in communication measurement

    I received the May-June 2009 edition of Communication World, the member magazine from IABC, the other day and, boy, does it have some outstanding content. For instance, if you want access to some of the best thinking around about organizational…

  • Twitter’s value in the workplace

    FT columnist Lucy Kellaway had an amusing-to-read story recently about business executives using Twitter and asks whether those Twittering executives reveal too much. […] I think [Twitter] is potentially the best communication tool there is; the trouble is that most…

  • Outlook 2007 steroid fix with SP2

    If you use Outlook 2007 on a Windows computer to manage your email, calendar and more, you’ll definitely want to get hold of the Microsoft Office 2007 Service Pack 2, released yesterday. It’s a major update to the Office suite…

  • Cluetrain #9: Trust is the key

    Ten years ago, in April 1999, The Cluetrain Manifesto was published. This seminal work introduced 95 separate theses based on the concept that “markets are conversations.” Pretty radical stuff for many people in many companies to think about at the…

  • Social media baptism for Domino’s Pizza

    Yesterday was quite a day for Domino’s Pizza‘s leadership and the communication team. It was a day during which the number of people who viewed a nasty video posted to YouTube by two rogue employees approached a million,  thousands of…