Tag: SCRM12

  • Does it really matter who owns social?

    Last week, I asked “Who ‘owns’ social?” as part of my preparation for moderating a panel discussion with that title at The Social Customer 2012 conference that took place in London yesterday. The post attracted a handful of great comments…

  • Who do you think “owns social”?

    Next week, I’m moderating a panel discussion at The Social Customer conference in London on this very topic. Some smart people will be on that panel: Katy Howell (Managing Director, Immediate Future); Nick Sharples (Corporate Communications Consultant), Martin Hill-Wilson (Brainfood…