Year: 2009

  • The Twitter effect on organization culture

    One of the most oft-cited examples of how Twitter can open up effective communication channels between the customer service parts of an organization and its customers is the US entertainment and information services provider Comcast and a man known on…

  • Taking the word on the road this week

    Two great conferences are taking place this week and I’ll be at both of them talking about social media and public relations. Don’t Panic Guide to Social Media for Tourism. in Burnley, Lancashire, on October 22. I’m presenting on the…

  • The Hobson and Holtz Report – Podcast #493: October 19, 2009

    Content summary: Not your usual show; Shel’s in Cleveland and back from BlogWorld while Neville and Michael Netzley are unavailable; Media Monitoring Minute; a brief BlogWorld Expo roundup; News That Fits: the TSA puts on a bravura display of transparency,…

  • Postal strike nonsense

    From reading media reports over the past few days about the forthcoming national strike of postal workers called by the CWU trade union, planned for October 22 and 23, it’s hard to understand the logic of such a move. Some…

  • ZenNews aggregates the news on your iPhone

    Reading Robin Wauters’ review in TechCrunch yesterday of three nifty iPhone news apps, one especially caught my attention (Robin said it was ‘awesome’): ZenNews from UK company Zensify. I’m trying it out. ZenNews is a free app that aggregates news…