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Month: August 2010

  • Vodafone pays the price for lack of communication

    If you want to know how to seriously upset your customers and get lots of bad press in one easy move, look no further than Vodafone in the UK and what happened when the mobile operator rolled out a bespoke…

  • An alternate hype cycle

    For the past few years, I’ve posted about Gartner’s hype cycles when the new series is published by the research firm, usually in mid July or thereabouts. The ones that typically interest me are emerging technologies and social software. What…

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  • The video wave rolls on worldwide

    In countries around the world, it’s no longer the TV set in the home that’s the primary way people consume video. According to new research from market researcher Nielsen, just published, how people consume audio-visual content today embraces many different…

  • CIPR seeks your input on updating social media guidelines

    The Chartered Institute of Public Relations (CIPR) wants your help to develop a best-practice set of guidelines on using social media in PR practice. According to the CIPR’s Social Media Panel, the open consultation is designed to help ensure that…

  • FIR Interview: Lee Aase on Mayo Clinic’s Center for Social Media

    The Mayo Clinic’s Lee Aase speaks with FIR co-host Shel Holtz about the Mayo Clinic’s July 27 announcement that the clinic has established a Center for Social Media “to accelerate effective application of social media tools throughout Mayo Clinic and…