Tag: Vodafone
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Differentiators in the battle for the 4G customer
Mobile operator EE has enjoyed a near year-long monopoly with its 4G cellular service in the UK, launched in October 2012. That dominant market position comes to an end this week as rival mobile operators Vodafone and O2 begin to…
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The future can be rosy for advertising and mobile
I must have walked past Ronnie Scott’s Jazz Club in London’s Soho scores of times over the past decades, yet I’ve never enjoyed the moments of being inside. Until last Wednesday. On March 20, the iconic venue was the place…
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Vodafone #FAIL
I wrote the other day about delighting your customers not just pleasing them. The focus was all about behaviours and leadership, not technology or social media tools (although all of those things are intertwined in so many ways). “Delighting the…
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Vodafone pays the price for lack of communication
If you want to know how to seriously upset your customers and get lots of bad press in one easy move, look no further than Vodafone in the UK and what happened when the mobile operator rolled out a bespoke…
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Waiting for Vodafone for my Nokia update
Last September, Nokia released updated firmware version 30.0.018 for its N95 8GB model, the one I have. Today, some six months later, running the Nokia Software Updater application shows that the updated firmware version is still not available on my…