Year: 2010
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Vodafone pays the price for lack of communication
If you want to know how to seriously upset your customers and get lots of bad press in one easy move, look no further than Vodafone in the UK and what happened when the mobile operator rolled out a bespoke…
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An alternate hype cycle
For the past few years, I’ve posted about Gartner’s hype cycles when the new series is published by the research firm, usually in mid July or thereabouts. The ones that typically interest me are emerging technologies and social software. What…






