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Year: 2011

  • 100 brands ranked by (social) ability to engage

    The first ranking of brands in the UK by their "social quotient" was published a few days ago, and the report makes for interesting reading. Published by Headstream consultants, Social Brands 100 ranks some well-known (and not so well-known) brands…

  • FIR Speakers and Speeches: William Amurgis at IntraTeam conference on AEP intranet

    IntraTeam, the Denmark-based organization for intranet managers, held its annual conference in Copenhagen on March 1-3. FIR co-host Shel Holtz was among the speakers and, while there, was able to record the presentation by American Electric Power Internal Communications Manager…

  • FIR Interview: Jackie Mitchell, American Red Cross of Greater Chicago

    The press release begins, "The American Red Cross is ‘burning’ people’s most precious memories to raise awareness about fire prevention during Red Cross Month. Home fires occur every eighty seconds in the United States, and the Red Cross responds to…

  • Customer service can make or break your business

    The following is a guest post by David Murton, a professional writer and blogger with a particular interest in the open source Drupal platform. David has been helping companies build and maintain their online relationships with customers since 2006. He…

  • The Hobson and Holtz Report – Podcast #589: March 7, 2011

    Content summary: Vote for FIR at Podcast Alley; FIR Interview with the FT is up, Neville was at the FT Digital Media conference in London last week; Speakers & Speeches podcast with AEP’s William Amurgis is coming, upcoming FIR Interview…