Month: September 2012
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FIR Speakers and Speeches: Dave Coplin, Microsoft, on Future Forward at #SMWB2B
Listen Now: The web is quietly, but quickly, undergoing a social revolution, blending the analogue and digital worlds to become even more powerful in the way we all live, work and play. That’s a core premise that Dave Coplin, Director…
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Vodafone #FAIL
I wrote the other day about delighting your customers not just pleasing them. The focus was all about behaviours and leadership, not technology or social media tools (although all of those things are intertwined in so many ways). “Delighting the…
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The Hobson and Holtz Report – Podcast #670: September 24, 2012
Listen Now: Intro: Neville speaking on CIPR-organized panel about Wikipedia and PR at Social Media Week London on Sept 28; Quick News: Report from #DIF12 Digital Ireland Forum in Dublin: are companies really ready for the connected consumer?; Gnip offers…
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Delight your customers, don’t just please them
Some interesting shifts in thinking are getting underway in the travel industry, according to AdAge, with British Airways in the forefront of looking at how they’re using technology in customer service and what they need to do to help their…
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Quartz digital delivery starts Sept 24
An interesting experiment in the future of mainstream news media and its publishing platform goes public on Monday September 24 with the official launch of Quartz, a new digital business magazine from US publisher Atlantic Media. Quartz is intended primarily…