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Year: 2012

  • FIR Interview: Michael Gale and Jacklyn Allgayer of PulsePoint Group

    Companies that fully embrace social engagement are experiencing four times greater business impact than less-engaged companies, according to a new study conducted by PulsePoint Group, an Austin, Texas and Los Angeles, California-based management and digital consulting firm. The study, conducted…

  • Does it really matter who owns social?

    Last week, I asked “Who ‘owns’ social?” as part of my preparation for moderating a panel discussion with that title at The Social Customer 2012 conference that took place in London yesterday. The post attracted a handful of great comments…

  • FIR Interview: Erik Huddleston, CTO of Dachis Group

    Austin, Texas-based Dachis Group defines itself as an organization that “powers the design, development, management and measurement of social business solutions for the world’s leading companies.” To this end, among the products and services the company offers is the Social…

  • How to hack an RSS feed from a Twitter hashtag

    If you moderate or participate in tweet chats, you know how frantic they can be. In a lively discussion, you can get a constant firehose of tweets pouring at you over the course of the chat, often an hour or…

  • Big Google disruption

    +The Next Web reports that Google is planning to launch a commenting system to rival that of Facebook’s. […] The Google comment system … will have deep links to Google’s network of services and websites, indexing comments in Google Search,…