Author: Neville Hobson

  • FIR Interview: Andrew Grill, IBM, on Social Business

    FIR Interview: Andrew Grill, IBM, on Social Business

    The idea of an organization being a “social business” is one that’s been talked about for the past few years, and acted upon by many businesses, especially large enterprises. While social business has quickly captured imaginations with many people, the…

  • The Hobson and Holtz Report – Podcast #731: November 25, 2013

    Intro: FIR Listener Survey update; FIR Interview with Andrew Grill coming November 25, with Sharam Fouladgar early December; newest addition to the FIR Podcast Network this week: Episode 1 of “AllthingsIC with Rachel Miller”; FIR Contest: win a copy of…

  • Re-imagining the retail banking experience

    Retail banking in the UK is set for a radical change in how customers use branches, and what their experiences are like, over the next five years. The Telegraph reports that some major banks are thinking about introducing “express” branches,…

  • On a digital roll at the FT

    If you want evidence that digital and print publications can live together very nicely in the midst of continuing change and declines in circulations and advertising revenues for printed newspapers, look no further than the Financial Times. In July 2012,…

  • How to accelerate culture change

    Are you of the school of thought that changing organization culture is a complex, linear, time-consuming process, one that typically would take years to plan and execute? A process that requires courage to break down silos and is firmly a…