Author: Neville Hobson
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Better understanding Gartner’s hype cycles
Over the years, IT industry analysts Gartner have published annual ‘hype cycle‘ reports that assess where specific technologies are going in the coming years. What’s hot and what’s not, in other words. Take the latest one on emerging technologies, for…
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FIR Live #19: Empowered Co-Authors Josh Bernoff and Ted Schadler
Content Summary: Josh Bernoff and Ted Schadler, co-authors of the new book, Empowered, discuss how employee HEROes can drive customer service and satisfaction if their employers are willing to empower them. The book, a follow-up to Groundswell which Bernoff co-wrote…
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Links essential to trust of your online news source
Say all you want about citizen journalism, fast-breaking news on Twitter that is way faster than the mainstream media, etc – when it comes to one online news source above all that you trust, that source for me is the…
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Discreet tweets with the Dell Streak
I sat in a darkened basement conference room at the Royal Aeronautical Society in Mayfair yesterday morning, listening to some terrific presentations and insights at the Echo Research ‘Fit for the Future 2010’ summit. Of the more than 100 people…