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Category: Communication

  • Vodafone #FAIL

    I wrote the other day about delighting your customers not just pleasing them. The focus was all about behaviours and leadership, not technology or social media tools (although all of those things are intertwined in so many ways). “Delighting the…

  • Delight your customers, don’t just please them

    Some interesting shifts in thinking are getting underway in the travel industry, according to AdAge, with British Airways in the forefront of looking at how they’re using technology in customer service and what they need to do to help their…

  • Quartz digital delivery starts Sept 24

    An interesting experiment in the future of mainstream news media and its publishing platform goes public on Monday September 24 with the official launch of Quartz, a new digital business magazine from US publisher Atlantic Media. Quartz is intended primarily…

  • 5th B2B Huddle approaching at #SMWLDN

    Just a week to go until the start of Social Media Week London on September 24 – and the 5th Dell B2B Social Media Huddle. Planning is almost complete; we’re starting to talk about who our keynote speakers are –…

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  • Moving on from Feedburner to Feedblitz

    After seven years, it’s time to say goodbye to Feedburner and say hello to Feedblitz. A week ago, I wrote about my worries that RSS feeds delivered via Feedburner might not work after October 20, after a note on the…