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Category: Communication

  • A red mist about social media

    Antony Mayfield writes about an experience recounted on the This Is Herd blog about someone getting really wound up about social media: […] Interesting post from Dirk about how social media can make people very, very angry. People sometimes wish…

  • Watch your communication-ness soar

    A new technology tool that started rolling out during the past week is Google Wave, what Google dryly describes as “an online tool for real-time communication and collaboration.” It’s got a lot of people articulating a lot of opinions, pro…

  • Customer service in the age of the retweet

    Virgin Media’s major service outage this morning reminded me how things have actually changed for the better with this company, certainly in my experience as a customer. Not only has their cable broadband internet service vastly improved in uptime and…

  • 100 PRs to follow on Twitter with one click

    Discovering new people on Twitter is what I find to be one of the most valuable elements of the service. Such discoveries can happen serendipitously (eg, you stumble across someone while searching for something unrelated) or by design (eg, you…

  • Is anyone measuring Twitter on mobile?

    As the news spotlight shone brightly on Twitter yesterday – the company announced a new injection of $100 million in more venture funding – market researcher Hitwise published some new stats about Twitter’s growth. Hitwise’s data, measuring visits in the…