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Category: Communication

  • Trust and consequences

    Amongst all the hand-wringing and words of anger about the behaviours of some companies in the financial sector, here’s hard proof that when you really mess with your customers’ trust in your business, the direct consequences can be severe. From…

  • Now you can embed BBC videos

    I’m testing a new feature that the BBC is selectively rolling out – the ability to embed BBC videos in your own blog or other website. This feature is going to be very useful for anyone writing anything that references…

  • Two practical lessons about Twitter

    There’s a literal boat-load of activity going on where Twitter is the common factor. One example: I posted earlier about Twitter hashtag overload. Time now for something a lot more positive. I’ve picked two things that are well worth giving…

  • Switching off the Twitter hashtag overload

    Like many people, I wanted to keep an eye on some of what’s hot during South by Southwest 2009 in Austin, Texas, by seeing what people on Twitter are talking about when using the hashtag #sxsw. But it’s been a…

  • Instant podcasting with Cinch

    I’m trying out a free tool that lets me record my voice over the phone and then makes that recording instantly available via RSS. The tool is Cinch from Blogtalk Radio. Blogtalk Radio is a service I know well as…