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Category: Communication

  • When changing a post title is the right thing to do

    Last December, I wrote a pretty scathing post about Dolphin Music in which I vented my anger at the company’s poor customer service. I entitled that post “Recommendation: Don’t buy from Dolphin Music.” Today I added some new content at…

  • Speaking at upcoming events

    I’m speaking at some terrific conferences in the first half of June that might interest you, whatever area of organizational communication you’re involved with. On Tuesday June 5, Delivering The New PR 2.0 takes place in central London. This is the second…

  • Understanding climate change and what to do about it

    Climate change is a hot topic much in the news these days with increasing messages from our governments telling us we need to act now to save the planet. We’re hearing new phrases like ‘carbon neutrality,’ ‘carbon footprint,’ ‘personal CO2…

  • Social media growth driven from Asia, apparently

    Social media and blogging is soaring with Asia a key growth market, according to research conducted by Universal McCann as reported by Brand Republic on May 11. While I have some concerns about this story (see below), some of the…

  • The search for Madeleine even reaches Second Life

    Wherever you are in the world, you’d have to have been completely disconnected from everything during this past week if you have not heard about Madeleine McCann, the little British girl abducted in Portugal. It continues to be the lead…