Category: For Immediate Release
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FIR Live #19: Empowered Co-Authors Josh Bernoff and Ted Schadler
Content Summary: Josh Bernoff and Ted Schadler, co-authors of the new book, Empowered, discuss how employee HEROes can drive customer service and satisfaction if their employers are willing to empower them. The book, a follow-up to Groundswell which Bernoff co-wrote…
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The Hobson and Holtz Report – Podcast #567: October 4, 2010
Content summary: Next FIR Live on Oct 9 with Josh Bernoff and Ted Schadler; please vote for FIR at Podcast Alley; Neville’s judging the #somecommawards; listener comments discussion; 5 minutes on… how PR might use TwTroulette, in the future all…
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Next FIR Live on Oct 9 with Josh Bernoff and Ted Schadler
Companies that encourage their HEROes – the label Josh Bernoff and Ted Schadler apply to highly-empowered and resourceful employees whose experiments and innovations on customers’ behalf result in extraordinary customer service – reap the benefits. That’s the subject up for…
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The Hobson and Holtz Report – Podcast #566: September 27, 2010
Content summary: Neville and Shel together for the first time in a couple weeks; Jeanne C. Meister interview and Dell SMaC Talk panel discussion have both been posted; listener comments; 5 minutes on… open employee access to social media in…
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FIR Speakers and Speeches: Panel discussion at Dell SMaC Talk Unconference, London
Engaging and energizing employees around its social media successes and strategy was the foundation underpinning the Dell "SMaC Talk Unconference," an event for employees in the computer maker’s EMEA region which took place in London on September 21, 2010. Part…